Statutory Information (including complaints procedure)

Daniel Francis Solicitors is a sole proprietorship practice and is authorised and regulated by the Solicitors Regulation Authority 419961.

Our registered office is at:

The Business Terrace

King Street

Maidstone

Kent ME15 8RL

VAT registration number 881456695.

Telephone number 01622 669460
Fax number 01622 669461

The SRA Standards and Regulations can be found at sra.org.uk

We appreciate your feedback. If for any reason we failed to meet your expectations, please let us know by writing to the Principal at the above address or completing our contact form.

We endeavour to deal with all complaints fairly and effectively. A copy of our complaints procedure will be made available to clients of the firm on request. Legal complaints that cannot be resolved satisfactorily are dealt with by the Legal Ombudsman for England and Wales. Their address is:

PO Box 6806
Wolverhampton
WV1 9WJ

Telephone: 0300 555 0333

Website: legalcomplaints.org.uk

Details of our complaints handling procedure and the Legal Ombudsman scheme can be found on our General Complaints Procedure fact sheet ‘.

If you are concerned about our behaviour, feel we have treated you unfairly because of your age, gender, race, disability, or other characteristics, or are concerned about things like dishonesty, you can raise your concerns with the Solicitors Regulation Authority.