At Daniel Francis, everything we do is governed by a set of core values, which are set out below:
- Excellent Client Care We are client focussed and always aim to exceed expectations. We do not see our clients as just numbers but treat them as individuals always. We take a genuine interest in each client, offering a personal service at all times. We will go the extra mile to ensure our clients are left feeling satisfied and pleased with our service.
- People Focused We understand our staff is our greatest asset. We are committed to investing in people providing them with the support and training required to bring out the best in them so they in turn can give the firm their best and continue to contribute to its development and success.
- Knowledgeable It is our policy to provide accurate, reliable and practical legal advice and service to all clients. We take a holistic approach to providing legal services to our clients.
- Professional we always maintain a professional standard, whether dealing with clients, colleagues or third parties. Professionalism is the only way we know of doing business.
- Accessible We are never to busy for our clients, but understand we are in business for them. We ensure our clients are able to reach us directly through advertised and agreed means. Our clients always have access to someone with personal knowledge of their matter.